Privacy Policy

We collect information you give us directly. The forms on this site ask for:

• Your name
• Your service address
• Your email address
• Your phone number
• The service you are interested in
• Any message you choose to write

You choose what to enter. If you would rather not submit a form, you can call or email us instead, in which case we have whatever you tell us on that call or in that email.

Our web host records standard server information when a page is requested, including the IP address making the request, the page requested, the time of the request, and general information about the browser and device. This is generated automatically by the hosting infrastructure and is used for security and for keeping the site running.

This site does not set cookies. It does not use localStorage, sessionStorage, or any other browser storage. It runs no analytics, no tag manager, no advertising pixels, and no session-recording or heat-mapping tools. We do not build a profile of you, and we do not track you across other websites.

Fonts are served from this site rather than from a third-party font service, so simply loading a page does not disclose your visit to anyone but our web host. Aside from submitting a form, your browser contacts no third-party service while using this site.

We do not knowingly collect sensitive personal information, biometric data, precise geolocation, or financial account details through this website.

We use what you submit to:

• Respond to your request and answer your questions
• Discuss your water, arrange testing, and schedule a visit
• Prepare and discuss recommendations for your property
• Follow up about a request you made
• Keep records of work discussed or performed
• Comply with legal obligations

We do not use your information for automated decision-making or profiling.

When you submit a form on this site, you consent to receive calls and text messages from North Texas Water Pros at the phone number you provided, including messages sent using automated technology, about your request and the services you asked about.

Consent to receive marketing text messages is not a condition of purchasing any goods or services. You can decline calls and texts and still contact us by phone or email.

Message frequency varies and depends on your request and any active job. Message and data rates may apply, according to your plan with your mobile carrier.

Reply STOP to any text message to stop receiving them. Reply HELP for help, or contact us using the details at the bottom of this page. Carriers are not liable for delayed or undelivered messages.

Mobile opt-in information and consent are not shared with, sold to, or otherwise disclosed to third parties or affiliates for their own marketing purposes. Text messaging originator opt-in data and consent are not shared with any third party except the messaging provider used to deliver the messages you asked for.

We do not sell your personal information. We do not share it for cross-context behavioral advertising. We do not rent, trade, or otherwise disclose it for anyone else’s marketing.

We share information only with service providers who help us operate, and only to the extent they need it:

• Our form provider, which receives what you submit and delivers it to us by email
• Our web host, which serves the site and keeps standard server logs
• Our email and phone providers, which carry our correspondence with you
• Professional advisors, such as an accountant or attorney, where required

We may disclose information if required by law, subpoena, or other legal process, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

We keep inquiry records for as long as needed to respond to you and to maintain a record of work discussed or performed, and after that for as long as required for tax, accounting, warranty, or other legal purposes. When information is no longer needed for any of those purposes, we delete it or otherwise dispose of it.

You can ask us to delete your information at any time using the contact details below.

This site is served over HTTPS, so what you submit is encrypted in transit. Submissions are delivered to us by email and are held in our business email account. We limit access to the people who need it to do the work.

No method of transmission or storage is completely secure. We cannot promise that information will never be accessed improperly, and you send information to us at your own risk.

You can ask us to:

• Confirm whether we hold personal information about you, and give you a copy
• Correct information that is inaccurate
• Delete information we hold about you
• Stop contacting you, or contact you only by a particular method

Texas residents have these rights under the Texas Data Privacy and Security Act, and residents of other states may have comparable rights under their own laws. We will not discriminate against you for exercising them.

To make a request, contact us using the details below. We may need to verify your identity before acting, which usually means confirming details of a request you previously submitted. We will respond within the time your state’s law allows. If we decline a request, you may appeal by replying to our response, and we will explain the outcome in writing.

This site is intended for adults arranging work on a property. It is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

This site may link to pages we do not control, such as a utility’s water quality report. We are not responsible for the privacy practices or content of those sites, and this policy does not apply to them.

If we change this policy, we will post the revised version here and update the date at the top. If the change is significant, we will make that clear on the page. Continuing to use the site after a change means you accept the revised policy.